Overview, Usability Consulting Services
Selecting a service provider can be difficult. Experience, approach, price, and fulfillment all play a critical part in evaluating the many consultancies. The Usability Team wants to make this process easier. As you read through our service offerings, we classify each service based on three parameters:
At the risk of appearing to advocate a one-size-fits-all approach to services, we have mapped some services to the above three questions. The take-away from this matrix is that some activities should be done early in a product's lifecycle and that some can be done any time. It all depends on what you want to accomplish.
Questions You Might Ask Yourself
If you've read this far, you likely have some questions about the usefulness of your company's products, websites, internal applications. We'd like to help you answer these questions, and we think they probably sound something like this:
These seem like simple questions, but sometimes you can't see the forest for the trees. Often, evaluating what's wrong with a product can be answered by a few customer interviews. Determining how to fix an issue can be accomplished through a competitive evaluation, whiteboard design sessions, or basic task analysis.
For each service we provide, we can help you answer the pressing questions you have about your product's success. Look for "Questions Answered" in the description of each service.
Product Development Lifecycle
We do not specifically advocate any specific development philosophy: Agile, XP, waterfall, and MSF are all appropriate ways to architect a product, given that specific attention has been paid to the culture of your developer organization, your development goals, and the type of product you are developing.
We align our services with three basic phases which you should find parallels to in any development lifecycle: Plan, Develop, Deploy.
As you browse our services, you can identify where in your lifecycle we'd ideally deploy each service we offer. Look for this information in "Phase" for each service.
We believe that a product's usefulness drives its adoption. No matter what sort of product it is: hardware, software, web site, device, service, it needs to possess three fundamental characteristics:
This "Usefulness Characteristic" drives everything we do, and it is a true triumvirate: no product will survive without some of each aspect. We can help you determine what the appropriate blend of usability, quality, and market fit is for your product. As you look through our catalog of services, you'll notice the "Usefulness Characteristic" section, where we share how these services will augment your capabilities in each aspect of the usefulness characteristic.
It's hard to find good help.
The Usability Team finds solutions to your business problems by using proven user-centered design methods in pragmatic and efficient ways.
Copyright © 2007 -
Randolph Bias, Scott Butler, and Richard Gunther. All rights reserved.